Air India Express Web Check-in: Timings, Process, Boarding Pass & More

May 06, 2025

Air India Express, wholly owned by the Indian flag carrier based in Gurugram, offers low-cost services. On this page, you will find everything you need to know about Air India Express web check-in, including its benefits, timings, processes, and more. Whether you are flying anywhere, you can't step inside the cabin without completing check-in, so it is a must-read to get the most out of your web check-in.

What is Web Check-in?

It is a kind of self-check-in that you do online using a portal or mobile app. Air India Express mobile check-in helps people avoid standing in long queues at the airport. If you have booked an Air India Express domestic or international ticket, you can complete your flight check-in and get your boarding pass at home or at your office.

Benefits of Air India Express Web Check-in

The airline offers to help its passengers by providing Online check-in for Air India Express flights, and here are the top ones.

Now, there is no need to stand in airport check-in lines.
Choose their seat before stepping into the aircraft.
Get discounted add-ons like extra baggage
When one pays for add-ons online, they save more than when paying for the same offline.

Step-by-Step Process: How to Do Air India Express Web Check-in

Here is the step-by-step Air India Express web check-in process for your flight. Follow the points and complete your check-in without any difficulties.

Browse the Air India Express official site.
You can also open its mobile app and go to the check-in page.
Enter your PNR and passenger details, and let the system fetch and show you your flight details.
Go through the screen steps and make preferences and seat selections before finishing it.
At last, your boarding pass will be generated and appear on the screen.
Download it and enjoy your travel with Air India Express.

How to Get Your Boarding Pass After Web Check-in

After completing the web check-in process, you will automatically receive your boarding pass for the flight. To download your Air India Express boarding pass, repeat the same process. Go to the portal. The system will retrieve the details and verify your check-in status as you enter your information. Once it confirms your check-in, it will display your boarding pass, which you can download as many times as needed. When you forget or lose it, use this method to get your boarding pass after web check-in.

Modifying or Cancelling After Web Check-in

Air India Express offers travellers an easy way to check in online. Still, sometimes, due to unfortunate scenarios, one must cancel the flight after completing the Air India Express online check-in. At Air India Express, it is possible to undo the check-in and cancel or modify the flight. However, no benefit can be received if you change or cancel more than 2 hours before departure, as the airline will forfeit your fare.

To modify or cancel your ticket after web check-in for domestic or international Air India Express flights, visit the Manage My Booking page at airindiaexpress.com. You can change details in your itinerary, but specific fees will apply.

Pro Tip: Remember that if Air India cancels your flight for any reason, they are responsible for the flight, even after the web check-in. The airline can provide a full refund or rebooking.

Common Web Check-in Issues and How to Solve Them

Below are some of the most common Air India Express check-in errors explained during web check-in. Web check-in can be beneficial but can also cause errors if one is unaware of the expected issues and their resolutions, making it a bad user experience.

Internet issue: You need the internet to perform the web check-in, and internet issues may cause problems; for a quick fix, you can restart your Wi-Fi router or device. Check whether the internet connection is stable; if it is unstable, contact your internet service provider.
Boarding pass not issued: Sometimes, boarding passes are not generated or found in the email. Any interruption during check-in can be used to download the Air India Express web check-in boarding pass. You can check your email's spam folder; maybe you'll find it there.
Perhaps you are not eligible: Some people are not eligible for web-based check-in. Kindly check whether you can do that by performing it on the official site. Review the Air India web check-in policies or ask the agent for more information.
Flight check-in too early: Many people do not know the check-in deadlines, so they try to check in too early. The Air India Express web check-in portal is available 14 days before departure.

Tips for Hassle-Free Web Check-in

There may be situations where you encounter inconveniences during Web check-in with Air India Express. To tackle those, follow these tips to make your web check-in hassle-free.

You must be quick to check in to reserve your preferred seat on the plane, and web check-in could be the best way.
Be aware of the web-based check-in deadlines so you don't miss them and complete them on time.
Ensure you have a stable, high-speed internet connection before initiating your web check-in with Air India. You do not want to face internet or server issues that may cause a bad experience.
You need to review all the details mentioned in your flight itinerary, such as flight number, trip date, passenger name, and match the documents, baggage, and more. If they are found, correct them during check-in.
Kindly manage and prepare your travel documents before leaving home. In any case, if you fail to present your documents at the airport, you may not board the plane due to staff.

Conclusion

Lastly, web-based check-in offers several benefits, but some passenger groups are not eligible for it. This page will teach you about Air India Express Airlines web check-in, including its benefits, timings, process, boarding pass, and more. Many passengers face issues when checking in online, and this guide highlights some common ones along with resolutions and tips. For more information, kindly visit its customer service page and read the FAQs or refer to its web check-in policy guidelines.

Frequently Asked Questions

1. Is web check-in mandatory for Air India Express flights?

A. Of course. Passengers must check in for their flight using a web-enabled medium or at the counter. Web check-in would be more efficient for them than other ways of checking in.

2. Can I web check-in for group bookings?

A. No, web check-in for a larger group may not be allowed on Air India Express, but you can check in multiple guests at a time, such as when travelling with your family. However, the number of passengers should be less than 9.

3. Can I change my seat after web check-in?

A. Unfortunately, Air India Express does not offer the Air India Express seat selection service to change the start of the plane after web check-in. So, if you want to change a seat, you must do so during check-in, not after that, once the boarding pass is generated.

4. What if I forget to carry a printed boarding pass?

A. It will be no issue if you forget to carry a printed boarding pass. However, you must bring a soft copy of your boarding pass to security or staff at check-in or during boarding.

5. What happens if I miss web check-in?

A. At any moment you think you have missed web check-in, you can perform other ways to make flight check-in, such as reaching the airport counter or the KIOSK machine.

6. Is web check-in available for international flights?

A. If you travel internationally with Air India Express, you can conveniently and quickly complete the flight check-in using its web-based check-in services.

7. Can I check baggage after web check-in?

A. Yes, you can check your baggage if you have completed the Air India Express flight check-in. Head straight to the baggage drop counter and ask the agent about that.

8. How early can I do Air India Express web check-in?

A. Air India Express web check-in starts as early as 14 days before the flight's departure.

9. How does web check-in work for unaccompanied minors?

A. Check-in for unaccompanied minors must be done at the airport. Air India Express does not offer web-based check-in for infants or children under 8 years old, or for unaccompanied minors aged 5 to 12 who are not travelling with a legal guardian.

10. What if I miss the web check-in deadline?

A. Sadly, the airline will cancel your ticket when you miss the Air India Express check-in deadline.

11. Can I cancel my flight after web check-in?

A. Cancelling a flight can be done anytime before check-in. If you want to cancel your flight after web check-in, that may be impossible. You need to cancel your check-in first, and unfortunately, the fare may not be refunded under the flight cancellation policy.

12. Is Air India Express web check-in free?

A. Yes, at Air India Express, web check-in is a fee-free service that helps passengers complete their check-in process conveniently and smoothly from anywhere.

13. What documents are needed for baggage drop after web check-in?

A. Once you have completed your web check-in at Air India Express and are heading to the Air India Express baggage drop, you must show your flight ticket and boarding pass to the counter agent at the airport so that they can check your baggage as per the fare rules.

14. What is the time window for Air India Express web check-in?

A. You can check in for your Air India Express flight online anytime between 14 days and 60 minutes before departure.

15. How do I get a window seat for free?

A. If you want a free window seat, you must select it while choosing a seat. If you did not select any seats at the time of booking, you can select them during web check-in.